How can we help?
Help & FAQs
Getting Started
Rivercrest Cleaning serves Wesley Chapel, Land O’ Lakes, Lutz, San Antonio, New Tampa, and select west Zephyrhills communities. Service availability is confirmed based on your address and ZIP code during booking.
If you’re unsure whether your home is within our service area, contact us and we’ll be happy to confirm availability.
Our Maintenance Cleaning is designed for routine professional upkeep of a generally maintained home. It includes kitchens, bathrooms, bedrooms, living areas, dusting, vacuuming, mopping, and general surface cleaning.
Maintenance Cleaning can be scheduled as a one-time service or weekly, biweekly, or monthly. For recurring service, the first cleaning is priced at the standard one-time rate because the initial visit typically requires additional time to establish the home for ongoing maintenance. Recurring frequency pricing begins with the second visit.
Homes with significant buildup or areas requiring more intensive attention may be better suited for a Deep Cleaning.
Pricing is based on your home’s size, number of bedrooms and bathrooms, service type, and any optional add-ons. You’ll always see your total before confirming your booking.
The first visit is priced at our standard one-time cleaning rate because it typically requires additional time to establish the home for ongoing maintenance. Once the initial visit is complete, discounted recurring pricing begins with your second scheduled cleaning.
Yes. Our cleaning technicians arrive with the standard cleaning supplies, products, and equipment needed to complete your scheduled service.
If you have a product sensitivity or specific concern, please contact us before your appointment so we can review the request and confirm whether we’re able to accommodate it.
Yes. You can add extras such as deep cleaning, inside appliances, or other detailed services directly through the booking form.
If you have something specific in mind, you can also include notes with your booking or contact us in advance.
No, you don’t need to be home. Many clients provide entry instructions ahead of time. We can work from garage codes, lockboxes, or other secure entry methods that you’ve approved.
If you prefer to be present, that’s completely fine as well.
Standard Cleaning is designed for routine upkeep of a generally maintained home. Deep Cleaning provides additional attention for homes with significant buildup, neglected detail areas, or spaces that have fallen behind on regular cleaning.
If you’re unsure which service is the best fit, contact us before booking and we’ll be happy to help. If the scope of the home differs materially from the service selected, we’ll review the available options with you before additional work is performed.
Pricing & Policies
No. Rivercrest Cleaning does not require long-term contracts. You can book a one-time service or schedule weekly, biweekly, or monthly Maintenance Cleaning.
Recurring service can be adjusted or canceled at any time, subject to our cancellation policy.
A valid payment method is required to secure your booking. A pre-authorization is placed prior to your appointment to confirm funds are available.
Your card is charged after the cleaning has been completed.
We ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a late cancellation fee.
We do not offer refunds once a service has been completed. However, if there are any concerns, please let us know within 24 hours and we’ll work with you to make it right.
Yes. We offer weekly, biweekly, and monthly Maintenance Cleaning through our Standard Cleaning service. Your first cleaning is charged at the standard one-time rate, and recurring frequency pricing begins with your second visit.
There are no contracts or long-term commitments, and you can adjust or cancel recurring service subject to our cancellation policy.
Pricing is based on your home’s size, number of bedrooms and bathrooms, service type, and any optional add-ons selected during booking.
If the property details or requested scope differ materially from the information provided when booking, we’ll review the available service options with you before proceeding. Homes with significant buildup or areas requiring more intensive attention may require a Deep Cleaning rather than Standard Cleaning.
Trust & Safety
All cleaners are vetted and must meet our standards for professionalism and reliability before working with us.
We aim to provide a consistent, high-quality experience with every visit.
Yes. All cleaning professionals complete a background check before working with Rivercrest Cleaning.
If something isn’t right, please let us know as soon as possible. We’ll work quickly to address the issue and make it right.
All payments are processed securely through Stripe. We do not store your full card details on our systems.
If you’re not satisfied with your cleaning, contact us within 24 hours. We’ll return to address any missed areas included in your original service at no additional charge.
Yes. Rivercrest Cleaning is fully insured for residential cleaning services.
Need help with your booking?
If you need to update your booking, change your address, or update your payment method, you can do so through your booking confirmation or account portal.
If you need assistance, feel free to reach out and we’ll be happy to help.