Terms & Conditions
By booking services with Rivercrest Cleaning LLC, you agree to the following terms and conditions.
Services
We provide residential cleaning services as requested during the booking process. Service details, pricing, and scope are confirmed at the time of booking.
Scheduling & Access
Customers are responsible for providing safe and timely access to the property at the scheduled appointment time. If we are unable to access the property, a fee may apply.
Payments
A valid payment method is required at the time of booking. A pre-authorization may be placed prior to your appointment to confirm available funds. Payment is processed after the service has been completed.
Cancellations & Rescheduling
We ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.
Satisfaction Guarantee
If you are not satisfied with your service, please contact us within 24 hours of your appointment. We will work to address any issues and make it right.
Conditions of Home
Services are performed based on the service type and property details provided during booking. If the condition or scope of the home differs materially from the selected service, Rivercrest Cleaning may pause before work begins to review the available service options with the customer.
Homes booked for Standard Cleaning that require significantly more intensive attention may require a Deep Cleaning, an adjusted scope, or rescheduling based on availability. Rivercrest Cleaning will review any service or pricing changes with the customer before additional work is performed.
Rivercrest Cleaning may also decline, adjust, or reschedule service due to unsafe conditions, excessive clutter, biohazards, active pest concerns, inaccessible areas, or other conditions that prevent the service from being completed safely or as scheduled.
SMS Communication
By providing your phone number, you consent to receive SMS messages from Rivercrest Cleaning LLC for service-related purposes, including appointment confirmations, reminders, and updates.
Message frequency varies depending on your service activity.
Message and data rates may apply.
For assistance, reply HELP or contact us at support@rivercrestcleaning.com or 813-344-4545.
To opt out of SMS communications at any time, reply STOP.
We do not send marketing or promotional messages via SMS.
Limitation of Liability
Rivercrest Cleaning LLC is not liable for pre-existing damage, normal wear and tear, or issues beyond our control.
Contact Information
For questions regarding these Terms & Conditions, please contact:
support@rivercrestcleaning.com
813-344-4545